Operations Forge

Your whole field operation,
running itself.

Dispatch, scheduling, routing, and the crew in the field, run on their own. The instant something moves, a no-show, a cancellation, a low truck, it makes the call a great dispatcher would, before you have even seen it.

Every other field-service tool hands you a board to drag jobs around. This one makes the calls.

Running the day312 calls handled
Dispatch IQwindow saved
When No-show at 8:40
It Rebuilt the route and sent Luis, 6 minutes out and certified
Routing IQ41 min off the road
When Three stops, two ZIPs
It Resequenced into one clean loop
Scheduling IQ+1 booked job
When 11am cancellation
It Pulled a ready job forward to fill the hole
Inventory IQcallback avoided
When Truck low on a common part
It Staged a restock before tomorrow's jobs
Illustrative. The calls it makes the second the field moves.
You know the chaos

The whiteboard is lying to you,
and the day is already behind.

By 9am the schedule blew up. A tech is stuck, a customer is calling, a truck is missing the part, and you are holding it together by phone. That is not running an operation. That is firefighting.

8:40amA no-show pushes everything back, and you rebuild the day by hand, one call at a time.hours lost
10:15amTwo jobs got booked on the same tech. One customer is about to get stood up.a bad review
NoonThe crew drove across town and back. Half the day was windshield time you paid for.burned hours
2:00pmThe truck showed up without the part. It is a callback now, and callbacks are pure loss.callback = loss
All dayCustomers keep calling the office asking when someone is coming, because nobody told them.phones ringing

Operations Forge runs the day the way your best dispatcher would, if your best dispatcher never blinked and saw every truck at once.

A field day is a thousand calls a minute

It makes every one,
and you see the day it bought you.

Not a dispatch board you drag jobs around. The moves a great dispatcher would make if they never had to sleep, made every second. Here is a day, handled:

0jobs dispatched and sequenced
0conflicts caught before they hit
0.0 hrswindshield time saved off the road
0%customers sent a live ETA
0jobs dropped or forgotten
0%more first-time fixes
Trade-aware in the field

It knows your trade
better than your newest hire.

The same intelligence reshapes itself for the work. Pick a trade and watch what it reads on the job, what it walks the crew through, and what it tells them to flag, all of it specific to that trade. The tech sees the job and the move, never your pricing or margins.

On this job Roof inspection, 14 Oakmont
It reads
  • 18-year roof, past its service life
  • Recent hail in the ZIP, claim likely open
  • Decking and flashing photos from the last visit
It tells the crew

Document the storm damage, lead with the insurance angle, not price.

Flag to sellFull replacement over another patch +34% attach when flagged on site
The crew sees the job and the move, never your pricing or margins.
Illustrative. The same intelligence, reshaped for every trade you run.
Your customer is never in the dark

They know the truck is coming,
before they have to ask.

The moment a tech is dispatched, the customer is in the loop on their own: who is coming, how far out, and a tap to approve the work or move the time. The where-is-he calls stop, and you look like the national franchise on every job.

It tells them firstThe live ETA goes out the second the truck rolls, so nobody has to call the office.
Approved before he leavesThe recommended work, okayed from the couch, so the job moves while the tech is still there.
They reschedule themselvesLife happens, they move the time, and the day re-optimizes around it without a phone call.
A review, every timeThe ask fires at the perfect moment, right after a great job, while it is still fresh.
The moment a tech is dispatched
Dispatch IQTech assigned and rollingyour senior tech, matched to the job
Auto-notifyCustomer texted in secondsthe second the truck moves, no one dials
Live ETAArriving in 12 mintracked in real time, no where-is-he call
On siteArrived on timethe review request fires right after
0 where-is-he calls to your office today. It already told them.
Illustrative. The relay that runs the moment a job is dispatched.
Build your bench

It fills every seat,
before it's empty.

The labor shortage caps your growth, you turn down work you can't staff. Operations Forge doesn't just run the crew you have, it builds the one you need: it sources, reads, and ranks candidates for every role you run, shaped to your trade, and tells you to hire ahead of demand.

Sourcing every role, always
Field
Lead roofer 4 warmInstall crew 2 warmRepair tech 2 warmLaborer 3 warm
Office
CSR / call center 2 warmDispatcher 4 warmScheduler 4 warmOffice manager 2 warm
Sales
In-home rep 4 warmCloser 4 warmEstimator 4 warm
Leadership
Field manager 2 warmSales manager 3 warm
Illustrative. Roles shaped by your trade pack, the whole org, not just the crew.
It reads every applicant
Marcus D.Senior HVAC tech
94fit
Skills + licenseEPA 608, 9 years
ReliabilityNo gaps, strong references
Track recordLow callbacks, high first-time fix
FitLives inside your service area
Top of the bench
Candidate IQ weighs every candidate the way your sharpest hiring manager would, on real fit, not resume keywords, and tells you where they land.
Everything the field touches

One operation.
Every moving part.

Five surfaces, each with an intelligence working it, so the day runs whether or not you are watching.

DispatchBoard, routing, capacity

The self-building day: right tech, right job, tightest route, double-bookings fixed before they happen.

Dispatch IQ
ScheduleCapacity vs demand

Books the day to capacity, fills cancellations in seconds, and flexes crews ahead of a surge.

Scheduling IQ
JobsWork orders, callbacks

Every work order and service call, with the read on what is trending toward a callback.

Job IQ
My TeamCrew and tech health

Productivity, first-time-fix, and workload health, so no one burns out and standards hold.

Tech IQ
ResourcesInventory and fleet

Truck stock, warehouse, and equipment health, reordered before a job ever runs short.

Inventory IQ
The intelligence under the field

Seven engines.
One operation that never blinks.

Always running, sharing one memory, so a cancellation, a storm, a low truck, or an open seat instantly moves everything else. Tap one to see the calls it makes.

Puts the right tech on the right job and rebuilds the day the instant anything changes.

Dispatch IQ · working now
  • Reassigned a call to the closer, qualified tech and saved the window
  • Caught a double-booking at 2:30 and moved the second job
  • Pre-staged two crews ahead of an inbound storm
  • Matched a complex job to the only tech certified for it
Hold it up against your current tool

They give you a board.
This runs the operation.

Every field-service platform you have tried is a place to type and drag. Here is the difference when the operation runs itself.

Your current toolOperations Forge
Builds the schedule You drag jobs onto techs It builds the day to capacity on its own
A job cancels You scramble to backfill It fills the slot in seconds and re-optimizes
Two jobs, one tech You hear it from the angry customer It catches the conflict before it happens
Truck runs short The tech finds out on site It reorders before the job is booked short
Customer ETA Someone remembers to text Live the second the tech rolls
In the field The tech is on their own It reads the job and tells them what to flag, by trade
Who runs it You, all day It runs. You handle the exceptions.
You set how far it goes

Full autopilot, or
approve every move.

Operations Forge runs the field as much or as little as you allow. Set the posture once, it runs the day, you handle the exceptions. Change the leash anytime, per crew or per decision.

It runs the whole day, dispatch to ETA, and flags only the exceptions.

YouYou handle exceptions
Operations ForgeRuns the day
Most contractors start here
Stop running the day. Let the day run itself.See exactly what Operations Forge would do with your schedule. Free for 10 days.
The contractor growth platform.